• Tertiary qualification.
• At least 4-5 years’ experience in a similar role, preferably within Fitness, Leisure and Recreation.

• Daily facility checks to ensure all areas are clean and tidy prior to and during member use.
• Conduct a weekly maintenance check and work with our facilities team to repair and conduct preventative maintenance to ensure all member areas are upkept to the highest standards.
• Ensure safe, secure and fun activities, and facilities for members and their guests within the framework of the Clubs House Rules and policies and provide training if/when there are any updates.
• Handles emergencies promptly and in person.  Emphasizes prevention through training, inspection and preventive enforcement.  Ensure timely Incident Report generation.
• Work closely with other ARMs to ensure that all events, activities and operations run smoothly on a daily basis.
• Supervise Activity Coordinators to ensure both Eagle’s Nest and Joe’s operations are run to a high standard including facility cleanliness and member services.
• Prepare team rosters in accordance with business flow and ensure adequate coverage to service members.
• Available on the “floor" during peak periods to ensure operations are running smoothly and members services are up to required standards.
• Maintain reasonable, professional contact with the members and their guests, cooperating with their requests when feasible, listening to suggestions and complaints, passing on meaningful information from any sources whatsoever to the Director of Fitness & Recreation.
• Motivate the team to be their best on a daily basis.  Lead by example.  Maximize the team as a whole and at an individual level to recognize special skill sets.
• Develop all direct reports to operate effectively and empower them to take ownership in their areas of responsibility.
• Work with the F&R Management to define clear Goals & Objective’s for all team members.
• Ensure that SOP’s have been shared and standards have been met, keeping a record of training activity.
• Ensure excellent communications and planning through weekly team meetings with minutes and daily briefings, attending monthly department meetings and weekly MOD meetings.
• Participate as a Duty Manager ensuring appropriate management presence in the operation.  To follow the Duty Manager SOP.

Working Location: Tai Tam

Education and Experience

• Form 5 Graduate
• Minimum 2 years of relevant experience in the hospitality industry
• Candidates with more experience may be considered for Receiving & Store Supervisor position

Skills

• Knowledge of food and beverage items
• Experience in the inventory management system
• Excellent time management skills
• A flexible approach to problem-solving and working with others
• Fluent Cantonese and English

Personality

• Initiative and proactive
• High quality of integrity
• High level of commitment
• Outgoing with effective communication with all levels of staff and delivery personnel

Job Summary

To ensure goods received (via Receiving) or returned are of the desired quality, quantity and specification per Purchase Order and to maintain the tidiness of all Finance storerooms as well as the inventory accuracy.

Job Duties

• Ensure all deliveries of goods are covered by either Purchase Order or Market List.
• Check the quality and quantity of all delivered goods against invoices and Purchase Orders and ensure the quality is in line with the club standards.
• Ensure all incoming goods are directed to the respective destinations. Signatures of the user departments are required.
• Assist kitchen operation to store the perishable items properly in the walk-in chiller after the receiving process.
• Consult Purchasing department and chefs in case of over/under deliveries and/or quality issue.
• Calculate all invoices or delivery notes and post all transactions in the ERP system.
• Generate Daily Receiving Record at the end of the day.
• Ensure goods are properly stored after unpacking.
• Issue goods to Country Club, Town Club and TCSS accordingly based on approved store requisitions on FIFO basis. User departments are required to sign on the store requisitions.
• Take care of the stock return from operation to storeroom.
• Take care of the stock return from the Club to vendor, e.g. Consignment items…
• Ensure the transaction posting of stock issued in the ERP system.
• Ensure security, hygiene and tidiness in all storerooms and receiving area.
• Compile the temperature log for walk-in chiller and freezer.
• Prepare Market Lists and Purchase Requisitions for stock replenishment.
• Prepare monthly slow-moving item list to Assistant Director of Finance so that chefs and beverage manager can be informed of merchandise which is likely to deteriorate.
• Conduct physical stock-taking twice a month to maintain an accurate store inventory.
• Ensure the inventory accuracy between physical and perpetual record in the system.
• Ensure all stock issued from Country Club by external logistics company is received properly and timely by colleagues in Town Club and Town Club Support Services Office.
• Perform duties in Town Club for receiving functions when Assistant Receiving & Store Supervisor (Town Club) is on leave.
• Perform other duties as assigned by Assistant Director of Finance.
  
  Working location: Tai Tam

• Vocational Training of Professional Cooking in Western Cuisine 曾接受職業先修或相關專業西式廚藝訓練
• 1-2 years experience in Western Cuisine 2-3年或以上西餐經驗

• To be responsible for assisting his assigned Sous Chef in all his duties 協助主廚處理及製作會所的食品生產及執行主廚委派的工作

Working Location 工作地點: Central 中環

Job Requirements

• Knowledge of American groceries and brands and connections with local suppliers. A good understanding of retail sector in Hong Kong and US.
• New store opening/visual merchandising/Pop-Up store experience an advantage.
• Prior gourmet/merchandise retail or F&B retail experience.
• High School Graduate or GED.
• 5+ years merchandising experience in a high-end retail establishment.

Job Summary

The Club’s Retail Manager will oversee the Club’s retail sales including sales, promotions, visual merchandising, inventory control, the Club’s retail points, including the Country Store and various retail pop-ups, as well as all deliveries. The Manager will source all US centric groceries, beverages, and merchandise items that can implement and maintain a product selection that follow Members’ preferences and buying habits. The Manager should manage and motivate the Club team and specifically the Country Store team to promote sales to achieve sales target and financial budget. The Manager should have an outgoing personality, who is a great leader, with a good sense of visual merchandising, business acumen, inventory control, team spirit and exemplary customer service skills. The Manager will work across departments to bring the best retail experience to Members.

Job Duties

• Ensures accuracy and efficiency and develops constructive ideas for increasing revenues, profitability based on sales data as well as developing a high level of Member experience. The manager will work with feedback through different channels, Committee, Members, Management, and the Club’s survey system.
• Ensures that the product selection of the store features an American identity and is synergetic with food and beverage promotions, seasonality, and Club Events.
• Stays up to date on food and beverage trends and informed of product knowledge to be able to meet Members and guests needs and provide proper training to the team.
• Plans and creates a calendar of creative merchandising displays, marketing campaigns for store promotions that capture the Member’s attention, engages, becomes a talking point, and produces sales targets.  Responsible for providing new, standard, and seasonal promotions such as Thanksgiving, Christmas, and Valentine’s Day etc. Ensuring that the sales are maximized, and upselling techniques are set in place.
• Maintains and manages good relationship with suppliers to ensure they provide the best services and quality products to the Club at a reasonable price and on time delivery.
• Prepares the annual budget including Capital Expenditure, operating expenses and ensures all expenditures are in line with the budget by regular review and close monitoring.
• Utilizes, researches, and recommends latest technology business and information systems to improve the operation.
• Creates and manages the Stores online (Club App) and take-away offering like wine order, groceries, and merchandise. Introduces festive promotion, holiday orders and Skinny Wallet, discount platform to drive revenues and clear stock.
• Monitors slow moving items, monitors sell by dates and checks perishable products for freshness. Promotes slow moving/expiring stock through discount platforms (Skinny Wallet) to help control COGS. Manages monthly inventory control working with Finance Department.
• Trouble shoots all matters involving Member communication and responds to feedback in prompt manner, escalating to senior management any significant issues.
• Works closely with Food and Beverage and Fitness and Recreation team to link in-store promotions to operations for optimal promotion activity.
• Manages all activities of the Store to maintain day-to-day sales and reach or exceed daily target, while controlling expenses and COGS.  Utilizes nonfinancial incentives to drive team to exceed sales targets and upsell.
• Works closely with the Director Food and Beverage to achieve the Club’s Mission Statement, Guiding Principles and ensures that SOPs are followed by the team.

Working Location: Tai Tam

• Secondary School Graduate 中學畢業
• Previous experience in similar role preferred 有類似職位的工作經驗者優先
• Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently 需體力勞動，有能力遵從指示，注重細節，專業態度，有獨立工作能力

• Keep linen room in clean and orderly condition 保持布草房清潔整齊
• Issue linen and uniforms 發放布草和制服
• Count and record linen to fill requisition 計數並記錄布草以滿足需求
• Check periodically the condition of linen and uniform 定期檢查布草和制服的狀況
• Perform basic tailoring works 進行基本的裁縫工作
• Perform any other duties as assigned by management 履行管理層分配的其他職責

Working Location 工作地點: Tai Tam 大潭

• Minimum 1 year of relevant experience in cleaning and housekeeping service in Club, hotel or high end venue 最少1年在會所，酒店或高端場所的清潔和管家服務方面相關經驗
• Good customer and communication skill 良好顧客服務及溝通技巧

• Cleaning tasks such as dusting, mopping, sweeping, waxing floors and vacuuming 執行清潔任務，例如除塵，拖地，掃地，地板打蠟和吸塵
• Refilling supplies, such as toilet paper and paper towels 補充清潔用品，例如衛生紙和紙巾
• Cleaning spills, broken glass and other messes up as quickly as possible 盡快清理濺出物，碎玻璃和其他雜物
• Coordinating duties with other cleaners 協調其他清潔員的職責

Working Location 工作地點: Central 中環

• Vocational Training of Professional Cooking in Western Cuisine 曾接受職業先修或相關專業西式廚藝訓練
• 2-8 years working experience in kitchen 2-8年或以上高級酒店或西餐廳經驗

To be responsible for food production and assisting Sous Chef in all his duties
協助主廚處理及製作會所的食品生產及執行行政總廚委派的工作

Working location 工作地點: Tai Tam 大潭

• Higher Diploma or Degree in Housing / Facilities Management or related disciplines.
• At least 7 years' relevant experience with at least 2 years at supervisory level.
• Conversant with BMO, DMC and related ordinances.
• Member of RPHM, MCIH, MHKIH or MRICS is preferable.
• Strong leadership, with good communication and interpersonal skills.
• Excellent written and verbal communication skills in Chinese and English. Strong organizational and analytical skills.
• Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
• Ability to respond effectively to sensitive issues.
• Ability to comprehend, analyse, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
• Require advanced knowledge of financial terms and principles.
• Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system.

Job Summary

• To provide an effective and smooth operation of the Facilities Management (FM) in our Town Club and Country Club by effectively managing the in-house FM team and liaising directly with the outsourced Facilities Management Company (FMC) for all FM services.

Job Duties

• In charge of the daily operation and management of the club’s properties.
• Coordinate, oversee and/or manage building repair and maintenance work assignments performed by FM team, and contractors for any building maintenance, security service, parking, traffic, housekeeping, logistic support, janitorial work and etc... Review work orders to ensure that assignments are completed.
• Ensure the FM services are in line with the SOP, SLA & PPM, regularly formulate the updated SOP, SLA and PPM.
• Coordinate Club events and support venue set up.
• Responsible for facilities inspections and reports.
• Comply with company hygiene, safety and environment (HS&E) requirement.
• Responsible for vendor management.
• Develop and maintain positive relationships with internal clients. Attends meetings on regular basis.
• Manage the valet operation in smooth order and provide reports if needed.
• Responsible for procurement, invoicing payment, inventory control, stock taking, warehouse management.
• Assist manager in developing and monitoring operation P&L plus OPEX and CAPEX budgeting.
• Oversee the Club’s Valet and Transportation Team (VTT).
• Take up any assigned ad-hoc projects.

Working location:  Central

Education and Experience

• College/University graduate in Hotel Management or equivalent.
• Minimum 2 years customer service experience in a hospitality industry or club.
• Excellent interpersonal skills with above average English, Chinese preferred.
• Available to work on shifts including weekends and public holidays.
• Work Location: Tai Tam (transportation allowance applies) & Central.
• 5-day work week, on roster.

Skills

• Multitasking with excellent organizational and time management skills.
• Excellent English communication skills written and spoken.
• Excellent telephone manner.
• Service Heart.
• A flexible approach to problem solving and working with others.

Personality

• Initiative and proactivity.
• Attention to details and well organised.
• Must have a positive attitude to handle a high level of multitasking.
• Outgoing and a helpful nature towards members, guests, staff team and third parties.
• A high degree of common sense for making daily on-the-job decisions.
• Enthusiasm and resilience.

• Daily operations of the Member Services Desk, email control, phone call handling and in person member, guest enquiry.
• Support Club Events registration.
• Provide Members and Guests with high quality, five-star, personalized service which is professional and efficient, warm and friendly.
• Effectively answer inquires related to membership, Club facilities, Club events, Club App, booking of facilities, including the Maritime Society Membership visitor slots, the Club’s F&B outlets, as well as Private Rooms over phone and emails with a high degree of accuracy and attention to detail.
• Assist the Member Services Executive and Member Services Manager on administration tasks, and ensure the quality of service is measured and queries are followed through to maintain high services standards quality of service.
• Ensure calls are answered within 4 rings.
• That emails are responded to promptly, preferably same business day but no later than in 24 hours.
• Daily tasks are performed as per department checklists.
• Incidents, escalations, lost & found items are reported, recorded and followed-up, with SOPs followed.
• Perform other duties/ad hoc projects as assigned by Member Services Manager.
• Candidates with more experience may be considered for Member Services Executive position.

Working location: Central / Tai Tam

• Form 5 or above.
• At least 1-2 years’ experience in a similar role, preferably within Fitness, Leisure and Recreation.
• Candidates with less administrative experience will be considered for Fitness & Recreation Attendant position.

• To handle Members’ enquiries and complaints.
• To make sure all Fitness & Recreation areas are properly allocated and set.
• To ensure efficiency, quality and compliance of Fitness & Recreation programs and events.
• To coordinate with other internal departments and outside companies on planning and scheduling classes and events for Members.
• To assist Assistant Director of Fitness & Recreation in launching new Fitness and Recreation programs and events.
• To report any damages or maintenance required in all Fitness & Recreation areas.
• To cover other outlets’ staff when required.
• To keep up with reports, emails and charges in relation to these areas.

Working Location: Tai Tam

• 2 years’ experience at luxury hotels or spas
• Qualified Holder of International Beauty Diploma such as CIDESCO, ITEC or equivalent

• Handle telephone enquiries with professional telephone manner
• Upgrade treatment bookings and maximize the productivity of each therapist and treatment room
• Ensure a warm, friendly and professional welcome to all members visiting The Spa
• Responsible for all Member accounts for services and treatments carried out
• Ensure that accurate and correct payment is received
• Organize schedule to maximize the use of time and profitability while ensuring that the clients’ needs are met
• Complete the daily opening and closing procedures professionally and accurately
• Answer telephone calls in a professional manner and ensure that messages are accurately and immediately passed on
• Take a proactive approach to retail sales within the reception area by offering advice to clients

Working location: Tai Tam

• Diploma, or relevant academic qualification.
• Minimum 3 years relevant experience in hospitality or clubhouse industry.
• Candidates with less experience may be considered for Cost & Inventory Officer position.

• Ensure the price, quantity and quality/specification verification in goods receiving.
• Ensure the update of goods received in ERP system.
• Ensure the update of inventory issued in ERP system.
• Report inventory obsolescence and propose arrangement to clean up slow moving items or prepare entry for the written off of obsolete or expired items.
• Arrange and record the monthly stock-take in all storerooms, kitchen, bar, Country Store and spa in a timely manner.
• Review and report inventory discrepancies after stock-take if any.
• Arrange the duty roster for costing team and provide a reasonable backup for storeroom and receiving team if in need.
• Review recipe costing based on menu submission by F&B kitchen.
• Prepare monthly salesmix report of all F&B outlets to facilitate menu planning.
• Prepare all cost breakdowns for even P&L purposes.
• Daily verify the receiving record with AP.
• Ensure all house account F&B cost (BE/MR/DM/Jockey Club and other cost transfer) is allocated appropriately.
• Prepare timely and accurate monthly costing report and sales analysis.
• Prepare timely month-end journal entry and upload to system.
• Prepare monthly consignment reports for the consumed items in storerooms, bars, spa and Country Store.
• Review the creation of Aspen item code and Cedar Creek item code performed by the costing team.
• Regular review the item master list in ERP system to remove outdated items and duplicate items.
• Review and update the UOM conversion for exiting items in ERP system.
• Update and review the ingredient in receipt card and the linkage between POS and ERP system.
• Other duties as assigned by Assistant Director of Finance or Finance Director.
  
  

Working location: Tai Tam

Education and Experience

• High School Diploma or GED; vocational training in beverage, cocktail, wine, spirits, beer; at least 3 years relevant experience in the hospitality industry.

Skills

• Excellent customer service and engagement skills.
• Strongly organized and able to multitask.
• Awareness of all food safety and hygiene standards
• Good command of spoken and written in English and Cantonese
• A flexible approach to problem solving and working with others
• Communicate clearly, professionally and concisely
• Good physique, able to stand at least 9 hours in restaurant areas; lift over 50 pounds on an intermittent basis; able to bend, stoop lift, reach, push, pull, twist, walk, crouch, and squat.

• Responsible for providing exceptional service to all members and guests. E.g. greets member, take orders, mixes/ prepares all drinks.
• Competently and consistently carries out all assigned job duties and responsibilities
• Work under the guidance and direction of the Bar Captain and shall keep them informed on a continuous basis of important matters or events affecting beverage service operation
• Follow all safety, hygiene, sanitation, breakage control, preventive maintenance, grooming, service and other standards.
• Ensure all bar staffs appearance and personal hygiene consistent to club standards.
• Maintain exceptional knowledge of the beverage list and a highly competent understanding of the food/ restaurant menu.
• Handles minor complaints and reports them to the Bar Captain. Maintains a high standard of presentation and cleanliness in their working environment and ensures all sections are set and managed correctly and efficiently.
  
  

Working Location: Tai Tam

• Responsible for providing the best possible service to Members and guests.
• Maintains high levels of sanitation standards of the restaurant.
• Supervises, directs and carries out the duties assigned, which include mise-en-place, opening and closing duties and any other duties assigned by the Restaurant Manager.
• Upholds uniform and personal presentation standards.
• Ensure all billings and charges follow the correct billing procedures according to instructions. Orders taken and entered accurately into POS.
• Maintains exceptional knowledge and understanding of the full food and beverage menu including dietary labeling and ingredient components.
• Ensures precise communication with the kitchen regarding menu changes, availabilities and special requests.
• Handles minor Member concerns and escalates to the Restaurant Manager where required.

Working location: Tai Tam

• Diploma in hairstyling (NVQ).
• At least 3 years of relevant experience in all aspects of hairdressing/styling and a certificate in barbering.

• Provide full hair salon services, including haircut, shampoo, blow-dry, colour, styling, and barbering that are up to the salon standard.
• Apply a wide range of hair colour techniques, such as highlights and balayage.
• Understand member needs and offer recommendations according to their preference.
• Stay up-to-date on current haircuts, colour applications, and styling trends.
• Help maintain inventory of hair products and tools, quality control and hygiene levels.
• Ensure that the member receives exceptional service in a timely manner and exceed their expectations where possible.
  
  Working Location: Tai Tam

• Education: Form 5
• Experience: at least 2 years lifeguard with experience
• Professional Qualification:Holder of a valid Hong Kong Pool Lifeguard Award
• Valid and current First Aid/CPR/AED Certificates
• Basic Spoken and Written English

• Maintains constant surveillance of members in the facility; acts immediately and appropriately to secure safety of members in the event of an emergency
• Maintains a clean facility, ensuring swimming pool and surrounding areas are clean and tidy at all times
• Understand and maintain swimming pool water quality, recording accurate PH levels, Chlorine Levels and temperature hourly
• Maintains first aid equipment, ensuring equipment is in working order at all times
• Performs miscellaneous job-related duties as assigned by Activities Manager

Working location: Tai Tam

• No Experience will also be considered 無需經驗

• Sort and stock clean operating equipments 分類和庫存清潔的操作設備
• Clean the work station, and dish washing equipment, maintaining the cleanliness and tidiness of the surrounding areas 清潔工作站和洗碗設備，保持周圍環境的整潔
• Clean kitchen utensils 清潔廚房用具
• Collect garbage 收集垃圾
• Working in shifts 需輪班工作

Working Location 工作地點: Central 中環 / Tai Tam 大潭

• Minimum 3 years driving experience with 1 year relevant working experience in hotel/clubhouse 3年或以上駕駛經驗，當中不少於1年於酒店/會所工作經驗
• Holder of valid Hong Kong Driving License (Class1, 2) and with good driving record 持有1號及2號駕駛牌照，及駕駛記錄良好
• Excellent customer service and a team player 卓越顧客服務及團隊合作

• Performs parking services for Members and their guests with utmost care and safety precautions 以安全小心的態度為會員及其客人提供泊車工作
• Provide courteous and helpful services to Members and guests 向會員及其客人提供有禮及親切的服務
• Maintain accurate parking records 準確地記錄泊車資料

Working Location 工作地點: Central 中環  / Tai Tam 大潭

Education and Experience

• High School/Diploma or above
• A minimum of 1 year experience (graduates welcome)

Skills

• Good organizational skills with the ability to multitask and prioritize effectively
• A positive and enthusiastic attitude
• Works easily with the team
• Food safety and hygiene understanding
• The ability to communicate well with good command of English Proficiency in Cantonese is an advantage
• Physically able to work in outdoor and indoor spaces

Job Summary
Looking to fast track your hospitality career? We have openings for graduates to support our hard working team in delivering a high level of member experience in our food and beverage outlets. Inside and outside work required at our Tai Tam Club. Come work with the best.

Job Duties

• Supports the daily set-up and operations.  Ensure the highest possible levels of service are met and exceeded consistently
• Maintains high levels of cleanliness  and self presentation standards
• Maintains good  knowledge and understanding of the full food and beverage menu, including dietary labelling and ingredient components
• Orders taken and entered accurately into POS
• Ensures precise communication with the kitchen regarding menu changes, availabilities and special requests
• Ensure all billings and charges follow the correct billing procedures according to instructions

Working location: Tai Tam